Visit care notes

Care notes

These are the booking and visit rules for Fairlight Housekeeping on Wilkinson Road. They cover how we take bookings, what a house or office clean includes, and how to reach us. Recurring clients keep a written room list; one-off visits are quoted from the rooms, access notes, and extra tasks you want done that day. If a public holiday falls on your usual slot, we will offer the nearest available window instead of assuming you still want that date.

How we take bookings

We book by rooms, window, and property size. Tell us the home or office and any extras when you call or send the form. Photos of kitchens and bathrooms help us set a realistic window. Keys, lockboxes, and alarm notes should sit in the same message so the first visit does not stall at the door.

• We will try to fit a requested window if a round is free near your suburb.
• A multi-property enquiry is logged, but a visit is not held until we confirm.
• We may move a window if a previous job runs long or access is delayed.

What a visit includes

Rates on the site match the rooms listed for that clean. Hours and extras are updated when they change. A regular tidy covers dusting, vacuuming, mopping, kitchen surfaces, and bathrooms unless you booked office-only work. Oven interiors, fridge shelves, inside windows, and garages stay optional.

• Optional extras such as ovens are quoted before we start.
• Photos on this site are from our studio or used with permission.
• If a listed step is wrong, tell us and we will check it against the job we actually do.

Changing a booking

To change a window, send the original booking, the new hours you want, and what needs to change. Please write at least one working day ahead when you can, so the team is not already travelling to your street.

1. We log the request through the contact form or phone.
2. We check the round list and the rooms you booked.
3. We keep the window, offer another slot, or say we cannot move it.

What this site is

This site is for our housekeeping company and bookings. It is not a shop for products, accounts, or unrelated retail. If we ever name a partner, we will say so on that page first. You remain responsible for access, pets, alarms, and any items you prefer we do not move.

When rates change

We may update rates when hours, demand, or what we include in a visit changes. Recurring clients keep the same figure until rooms or hours change, and we will say so before the next window if that happens.

• Small wording edits may happen without changing the rate.
• If a rate or inclusion changes, we will show that on the rates page.
• We will say if a change is for quiet weekdays, Saturday, or holiday weeks.

Contact

Questions about bookings can be sent to [email protected] or by phone at +64 9 242 0454 . The studio is at Suite 3, 37 Wilkinson Road, Ellerslie, Auckland 1060, New Zealand.